Returns & Refunds

30 days to return anything unopened. Damaged or faulty items are replaced free, no return shipping required.

What can be returned

• Unopened products — full refund within 30 days of delivery, in original packaging with seals intact.
• Damaged or faulty products — replaced or refunded in full, opened or not. Send a photo within 7 days of delivery.
• Wrong item received — we send the correct product and cover return shipping.

What cannot be returned

Opened skincare that is not faulty cannot be returned. This is a hygiene requirement for personal-care products and applies across the industry. Devices opened and used can only be returned under warranty for a fault.

How to start a return

Email support@shopseora.com with your order number and, where relevant, a photo. We will reply within one business day with return instructions. Do not send anything back before contacting us — unannounced returns cannot be matched to an order.

Refund timing

Once your return arrives and is inspected, we issue the refund to your original payment method within 3 business days. Your bank may take a further 5–10 business days to post it — that part is outside our control.

Return shipping

For change-of-mind returns, return shipping is the customer's responsibility. For damaged, faulty or incorrect items, we cover it entirely.

Cancellations

Orders can be cancelled before dispatch. Email us as soon as possible — once a parcel is handed to the carrier we cannot recall it, but you can still return it under the policy above.