Refund policy

Returns & Refunds

We accept returns of unopened products within 30 days of delivery. Products must be in their original packaging with seals intact.

Because skincare is a personal-care product, opened items cannot be returned unless they are faulty or arrived damaged. In those cases we replace or refund in full, and you do not need to return the item — a photo emailed to support@shopseora.com within 7 days of delivery is enough.

Starting a return

Email support@shopseora.com with your order number. We reply within one business day with instructions. Please do not ship anything back before contacting us.

Refunds

Approved refunds are issued to the original payment method within 3 business days of the return arriving and being inspected. Your bank may take a further 5–10 business days to post the credit.

Return shipping

Change-of-mind returns: the customer covers return shipping. Damaged, faulty or incorrect items: we cover it.

Cancellations

Orders may be cancelled any time before dispatch. Contact us as soon as possible.

Questions: support@shopseora.com — 1045 Collins St, Melbourne, FL 32935, United States