Track Your Order

Your tracking number is in your dispatch email. Search your inbox for "SEORA" — check spam and promotions if it is not in your main folder.

Using your tracking number

Paste the number into the carrier's site linked in your email. Tracking can take up to 24 hours to register its first scan after dispatch. A number that shows nothing on day one is normal.

What the statuses mean

• Label created — we have packed your order and the carrier has not yet scanned it in.
• In transit — moving through the carrier network. Updates can be sparse over weekends.
• Out for delivery — arriving today.
• Delivered — check your mailbox, porch, building reception and with neighbours before contacting us. Most "missing" parcels turn up within 24 hours.

Something looks wrong

If tracking has been static for three business days, or shows delivered when it is not, email support@shopseora.com with your order number. We will open a trace with the carrier and follow it through.

No dispatch email?

Orders ship within 1–2 business days. If it has been longer than that with no email, contact us — occasionally an address needs verification and we may be waiting on you.